Loan Guarantee & Update
  Real-time Guarantee
Online (Manual) New Loan Entry
    Pre-populate fields with ISIR data
Pre-populate fields with school templates
  Flexible Data Edits
Workflow Manager
Guaranty Fee Billing
Support for Various Guaranty Flows
    Guaranty and Print
Guaranty Only
Print Only
Print and Guaranty
Certification Request
Blanket Certificate of Guarantee
Credit and Print
      Credit check is currently updated manually
Automated credit check in development
    Credit Only
      Credit check is currently updated manually
Automated credit check in development
  MPN Generation and Processing
    Serial and non-serial
Stafford MPN
PLUS MPN
  Change Send (CCTS) support
    Real-time processing and response generation
      Cancellation/Reinstatement
Hold/Release
Refund/Refund Reversal
Revision
Reallocation
Reissue
    Dynamic work queue with management controls
Available for agency employees and school FAP’s
  Consolidation Loan Guaranty
    Online underlying loan selection
Spousal consolidations
Processes consolidations sent from external
sources, even if underlying data are not available
CAM for consolidations available in Q3 2004
Data File Conversion
  CR:C, CommonLine 4/5, Direct Lending, CAM
Proprietary file interface
Security Administration
  Access control based on roles
Lock and unlock user accounts
    Manual lock and unlock by appropriate role
User failed login restriction
  Data filtering and control based on organization & group
Login ID or optional PIN management
Delegate organizational user admin to school super user
    Allow schools or other loan partners administer their
own organization's user accounts
Post Office
  Destination-Neutral File Routing
Maintain institutional routing information
Configurable delivery mechanism
    Dynamic routing based on destination fields
Dynamic routing based on file type
Graphical PO administration functions
Archive all files that are transmitted or received
Dynamically view archived files
Browser-based secure file upload and download
Online System Access
  Customer Service Interface
    View Loan/Account
View/Update System settings
View/Update System Parameters
View/Update Address Book
View Audit Trail events
View/Update personal CSR data
View Notice of Guarantee
View/Update MPN
  College Financial Aid Office Access
    View loans and accounts pertaining to their school(s)
View Address Book
Change Send Support
View/Update personal CFAO data
  Borrower Access
    View Loan/Account
View/Update personal Demographic Data
Electronic Signature
      Stafford
PLUS
    View Notice of Guarantee and MPN
  Other Loan Partner Access (Lender, etc)
    View loans and accounts for their institution(s)
View Address Book
CAM change support
View/Update personal account information
Default Aversion Assistance
  Generates appropriate letters based on dynamic variable
Sortable Work Queue provided to 'work off' DAA events
Tracks comments with actions and responses
Tracks 'tickle dates' for CSR actions
Tracks actions delinquent
CAM and Manual interface for adding request
CAM and Manual interface for canceling
CAM and Manual interface for updating
Letter Generation
Skip Assistance
  CAM and Manual interface for adding Skip Requests
Manual interface for deleting Skip Requests
Payments Processing
  Payment Entry
    Allows payments to be made to borrower accounts
Allows adjustments to be made by CSRs
Creates histories of all payment transactions
  Payment Reversal
    Allows the CSR to reverse previous transactions
Recalculates the transactions forward from the
deleted transaction
Correspondence Creation
  Automatic Letter Delivery
On-Demand Letter Creation and Delivery
Integrated graphical system for editing letters
    Web-based user tools for building tag-based letters
Allows letters to be changed/updated real-time
  Standard letter generation
    Preclaim (DAA)
PostClaim/Collection
Grace Letter
Claim Payment
  Multiple standard output formats
    PDF
HTML
Text
  Supports multiple delivery protocols
    eMail
Printed paper
Event Scheduling
  Allows periodic jobs to be scheduled for execution
Application can add jobs to the scheduler
Graphical interface for administering scheduled jobs
Demographics
  Endorsers
Co-Signers
Borrowers
References
Contacts
Employment
Claim Processing
  Claim submission
Claim review and disposition
Claim payment scheduling
Claim payment processing
Supplemental payment adjustment
Loan Status Changes
  CAM record 15 compliance
SSN change
Reporting
  Periodic Standard Reports
Regulatory Reporting
    Form 2000
GA Extract
Clearinghouse report
Lender Manifest
      Non-reported loans
Error reports
    SSCR
  Web-based Ad Hoc Reporting
    Simple user interface for building, saving,
and running reports
Various output types
      Text
Excel (comma separated value)
PDF (2004)
Industry Standards
  CommmonLine 4 and 5
Common Account Maintenance (CAM)
Common Record: CommonLine (CRC)
Data Transmission Standard (DTS, aka: High
Performance Channel)
Integrated Meteor Access Provider and Data Provider
Future integration with reengineered "Mapping Your
Future" online student loan counseling
Post Default Account Processing
  Flexible Repayment Scheduling
Billing Statement Generation
Subrogation
    Mandatory
Voluntary
Total/Permanent Disability (TPD)
  Credit Bureau Reporting
National Directory of New Hires (NDNH)
Treasury Offset Processing (TOP)
Debtor Correspondence Tracking
Transaction reversal/reapply process
Batch Update Processing
  Interest
Collection Cost
Reinsurance

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