| Unit: | Managing Change |
Unit Identifier: OO3002
Unit Overview:
This unit provides an understanding of what change is and how change can affect the performance of both people and organizations. The unit looks at change as a process itself, identifying those aspects of the change process that can be successfully managed. The core of the unit focuses on developing and implementing a change management plan designed to facilitate successful change in the organization. The student is given practical experience in developing a change management plan for the client organization. The reengineering of business processes and the introduction of new technology each represent major changes to the organization. Whether that change is accepted or resisted by management and staff can have a critical impact on its success.
Unit Duration: 8 hours
Unit Objectives:
This unit will assist the client organization in managing the proposed change to prevent or minimize any negative impact and promote positive impact. Its value lies in the practical planning and implementation skills it provides. It will help the client to install change management actions directly into its project plan to ensure that change is proactively managed.
- Understand what change is and how it impacts individuals and organizations
- Know the advantages and disadvantages of both personal and organizational change
- Know the factors that can inhibit successful change and understand how they impact both people and organizations
- Know the factors that can facilitate successful change and understand how they impact both people and organizations
- Know and understand the change management process
- Build a change management plan
- Incorporate the change management plan into the project plan
- Implement the change management plan and control the change management process
Unit Outline:
- The Nature of Change
- Definition of terms
- How change impacts people and organizations
- Advantages of change
- Disadvantages of change
- Factors Which Can Inhibit Successful Change
- Low level of resilience
- individual
- team
- organization
- Low level of understanding of how change occurs in an organization
- Management unable to make tough decisions on rate of change
- No change architecture
- skills
- tools
- techniques
- Lack of initial and sustaining sponsorship
- Strong opposition to the change and failure to deal with it
- Cultural conflicts
- Lack of effective change agents
- diagnose problems
- build change plans
- assist people with change
- Low level of resilience
- Facilitating Successful Change
- The Change Management process (overview)
- Strengthening resilience
- Increasing knowledge
- Improving decision making with respect to change
- Building a change implementation architecture
- Developing and Implementing a Change Management Plan
- The change process
- Roles and responsibilities
- Responses to change
- positive
- negative
- Building commitment
- Managing culture
- The change management process (detail)
- Building a Change Management Plan
- content
- suggested form
- Integrating the change management plan into the project plan
- Implementing the plan and controlling change management
- Exercise - Develop a Change Management Plan for Client Project
- Identify changes required
- Analyze client organization for change capacity
- Determine change goals and objectives
- Identify change agents
- Identify people/teams/organizations targeted for the changes
- Build the plan
- Some Practical Thoughts to Help You Manage Change
- Exploration and learning
- Manager's special responsibilities
- Change is a process itself
- Adult Learning Theory
- Protecting your people during the change
